Shipping Policy

🕑 Delivery Times

Our store's delivery team operates from Monday to Friday, 10:00 am to 6:00 pm. Delivery will be carried out by our own team. In very rare cases: Delivery carried out by other service providers will be based on the situation.

Please expect a wait time of 1-3 working days for your order's arrival. 

Our team will attempt to reach you at the contact number that you have submitted. If no one is present or contactable for further instructions, your package will be left at the riser, door, gate or security. If other arrangements are preferred, you may leave us a note before your package is dispatched.

Note: Due to Covid-19, all of our deliveries will be following the contactless delivery policy as advised by Enterprise Singapore. Therefore, Order Packages will be left outside the door/ shoe racks/ dry riser, and a picture will be sent to your phone for verification through Whatsapp. Please make sure that you have added a working mobile number that our delivery team can contact.

 

📦❓Missed Delivery Due to Inaccessibility

Should there be situations when the delivery team is not granted access to your residential area due to residential security, your package will be returned to our fulfillment center. We strongly recommend you to ensure the accuracy of shipping option, address and contact information submitted to ensure a pleasant fulfillment experience.

 Alternative Solutions
Details Additional Fee
Self Pickup

Arrange an appointment with us for a self pickup at our warehouse.

Address: 111 Defu Lane 10, Singapore 539226

*Due to Covid-19, we will be following the contactless receiving of items policy for the self pickup of your package. Your package will be placed at the designated area after confirmation with our team.

-
Redelivery Make arrangement with your residential area security so that we will be allowed access to deliver your package to you. $8

 

🛒 Shipping Costs

  1.  We deliver orders $50 and above for free to your designated address. Orders below $50 will have to pay a flat rate of $15.
  2. Special discounted shipping rate can be offered to the categories of Artisanal Goods & Meow Merchandise (e.g. collars, keychains) for customers who are interested in buying items only from those categories. Orders can be made on our website with an option with SmartPac Registered Mailing at an additional fee of $5. 

 

🚚 Shipping Methods

Delivery is made by our store's own delivery team. 

Should there be a situation that our store's delivery team is unable to fulfill the delivery, we would engage a third party service provider and you will be informed via email and/or text messages.

 

💳 Payment Information

We do not collect nor have access to any of our customer's payment information and details.

After you have placed an order on our website, you will need to make payment for the goods or services you have ordered. In order to process your payment, we use a third party payment processor (Shopify Payments). Your payment will be processed by Shopify Payments.

Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link(s): Shopify Payments: https://pay.shopify.com/tos-privacy-policy

 

🚫 Shipping Restrictions

We deliver islandwide to all addresses within mainland Singapore and Sentosa Island, except:

  • Army Camps in Singapore
  • Jurong Island
  • Tuas

 

🌏 International Shipping

Meow Merchants offer international air-mailing for small non-liquid items* with full mailing amount paid by our international customers. We use our local postal services - Singapore Post, and we will provide mailing proofs & images that we are at the post office with your mail. We had many successful orders made to different countries (both tracked & untracked air-mailing).

However, we will not be held responsible for any...

  • Lost mails if our customer chose to opt in for the untracked air-mailing. (There has been no lost mails thus far.)
  • Damaged mails due to postal services.


Here is a table illustrating the international air-mailing fees:

International Airmail Rates
Destination Small Packets
Weight Up To
(Max Weight: 2kg)
Non-Registered 
Package
(International)
Registered
Package
(International)
Zone 1
Malaysia & Brunei
250g $3.50 $7.10
500g $5.70 $9.30
1kg $10.10 $13.70
2kg $20.00 $23.60
Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)
250g $5.70 $9.30
500g $12.50 $16.10
1kg $22.50 $26.10
2kg $45.00 $48.60
Zone 3
Australia, Japan, New Zealand & rest of the world
250g $8.30 $11.90
500g $17.50 $21.10
1kg $31.50 $35.10
2kg $63.00 $66.60


You may find the same information on Singapore Post's website here.

*Small non-liquid items
- Singapore Post has a strict policy that only non-liquid items shall be allowed to be mailed overseas. Some examples are toys, pet accessories, and small packets of dry snacks. Please do not hesitate to contact us at meowmerchants@gmail.com if you are unsure whether your selected items can be mailed.